How can I contact The Unlimited Play?

Our contact details can be found in the “Contact Us” page in the “Help” section of this website, available here:

Do you accept Cash deposits?

Yes, we do. During checkout, kindly select the "Cash Deposit" option. After checking out, note the 8 or 9 digit order number in the top right hand corner of your order receipt. Deposit the total amount at any FNB bank, payable to The Unlimited Play with the following details:

Name of account: IGOUGO (Pty) Ltd
Account number: 221013911
Branch code: 018005
Reference number: Insert your 8 or 9 digit order number

Once done, email this receipt to All orders must be paid for within 10 working days of the order being placed. All unpaid orders will be cancelled after 30 days. The reference number on your deposit slip is absolutely essential. Please ensure that the exact amount is paid as The Unlimited Play will only process your order when the exact amount payable is received.
What do I do if any pages don't display correctly on my browser?

The most stable browser to view our site on is currently Mozilla Firefox, available to download free of charge at
What do I do if I don't see the item that I am looking for?
Please use the "Search" function first to ensure the item is not present. If you are still having difficulty finding what you are looking for, please fill out the form on our "Requests" page, available here.  One of our agents will get back to you within approximately 24 working hours with regards to the availability of your query.

I don’t see an answer to my question anywhere here - how can I obtain help?

Please contact us on or 0861 122232 and we will get back to you as soon as possible.

Is shopping on the The Unlimited Play website safe and secure?

Absolutely! We take security extremely seriously at The Unlimited Play. Our site is equipped with 128bit SSL (Secure Socket Layer) ensuring that information is kept private while in transit between the web server and our customers’ web browsers.  The Thawte SSL Web Server Certificate currently offers the most comprehensive online authentication procedures available for storefronts accepting the online authentication of credit card payments.

How do I purchase an item?

If you wish to purchase any item on the site, simply click on the "More info" button and then "Add to cart". Your cart will display the number of items and value currently chosen in the top right hand corner of the browser screen. When you are ready to check out, simply click on your shopping cart and if all is in order, simply "Checkout". You will be guided through the entire secure checkout process through a series of easy to understand instructions.

What's the difference between DVD and Blu-ray?

Blu-ray (BD) was developed to enable recording, rewriting and playback of high-definition video (HD), as well as storing large amounts of data. The format offers more than five times the storage capacity of traditional DVDs and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc. In addition BD differs from DVD in the following categories : storage capacity,laser technology, disc construction, image resolution, player compatability.

What payment options do you offer?

Payment may be made via Visa, Master Card or Diners credit cards or by bank transfer into the Unlimited Play bank account, the details of which will be provided on request. Should you make payment via credit card, the reference on your credit card statement will be “Virtual Supplier Woodmead”. American Express is unfortunately not accepted.

How do I edit my details (email address, password etc)?

You may edit your account details once you have logged in by clicking on “Your account” at the bottom of the homescreen.

My internet is down, can I still purchase?

Yes, kindly contact our call centre on 0861 122232.  For more info on the call centre, click here.

Do I need an email address to buy online?

Yes, you will require an email address.  Should you not have one, we recommend signing up with Gmail. It’s free, fast and secure.

Can I contact you via SMS?

Unfortunately not.  Our SMS system is a one-way only system.  Kindly contact us either via email or the call centre number.

How can I find out about the progress of my order?

Kindly contact us on the contact details available here and we will get back to you as soon as possible.
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